Frequently Asked Questions

Get the answers to our most frequently asked questions. If your question is not below, please call us at 877-249-2388

How Does the Water Tight Door Work?

The access tub’s water tight door seal system forms a hydrostatic seal when compressed by latching the door. Additionally, the weight of water inside the tub further compresses the door seal making it completely leak proof. Access tubs guarantees the door seal for life.

Do Access Tubs have a safety certification?

Yes! Access is one of the only walk-in tub companies that have IAMPO, ETL, UL,and CSA safety ratings and certifications. If your installer or county inspector requires proof of certification prior to purchase we are happy to provide you with documentation.

Can Access Tubs also be used as a shower?

Yes! Our Roman tub faucet set comes with a hand-held shower head which mounts unto the deck of the tub. If you choose, the hand held shower head can easily be mounted on the wall, giving you one more reason to love your walk-in tub!

How is the walk-in tub installed into my existing bathroom?

The installation is very easy. Any licensed plumber can do the job. You don’t need to remodel your bathroom since our tubs fits into a traditional 60 inch tub space. If needed, your walk in tub will include an extension kit to perfectly complete a retro fit installation. Our tubs come in both right hand and left hand models to accommodate any bathroom layout.

Is there anything installer needs to know before our tub is delivered?

The installer will need one dedicated 20 amp circuit on a GFI. Complete installation instructions and a Product Manual are provided with each purchase.

Is there a warranty with my Access Tubs walk-in tub?

Access tubs are covered by our 10 year complete and comprehensive warranty. Our friendly customer service representatives are ready to help with all aspects of your walk-in tub, even years after your purchase! In addition to your 10 year warranty, you also have a LIFETIME guarantee on the seal of your door. We proudly stand behind our high quality product, and any problem is professionally handled by our customer service department.

Once I have ordered my walk-in tub, how long will it be before I receive it?

Access Tubs averages an approximate 7-14 day turnaround from time of order to the time of delivery. If you need your walk-in tub sooner, your shipping can be expedited with no additional charge. Please call us at 1-877-249-2388 for details.

What kind of tests are done on the walk-in tubs before they’re shipped?

All of our tubs are inspected 100% in our factory prior to shipping; no detail or function is overlooked. The pump and jets are tested for 24 hours in your tub for leaks, malfunctions and overall performance. Once we are assured that your tub is fully functioning, and can be covered under our comprehensive 10 year warranty, your tub is drained, dried and carefully crated for shipment. The Access Tub has safety compliance certification for the following tests: IAMPO, ETL, UL, and CSA.